Questions about subscriptions, setup, or billing — we're here to help.
Our support team helps with subscription links, client setup for Shadowrocket, Clash Meta, Clash Verge, sing-box and v2rayNG, billing questions and general account issues. We aim to respond to every inquiry as quickly as possible.
If you already manage an active subscription through your account dashboard, most day-to-day tasks — renewing a plan, resetting your subscription link, or checking your remaining data — can be handled directly from there without waiting on a reply.
For anything else, from choosing the right plan to troubleshooting a node connection, use the form and a member of our team will follow up.
Support covers general questions in multiple time zones, and while we don't publish a fixed hour-by-hour schedule, the team checks incoming messages continuously rather than in scheduled batches. Urgent account-access issues, like a subscription link that suddenly stopped working, tend to move to the front of the queue automatically once flagged as such in your message.
You don't need an existing subscription to reach out — prospective subscribers asking about node coverage in a specific region, or how SSRdog compares to switching from another airport, get the same attention as existing accounts. There's no separate "sales only" channel to navigate first.
A few details go a long way: the client you're using (Shadowrocket, Clash Verge, sing-box, v2rayNG, etc.), roughly when the issue started, and whether it affects every node or just one. That's usually enough for support to start diagnosing without a back-and-forth.
Response times vary with volume, but billing and account-access questions are generally treated as priority. If you're on a paid tier, mentioning that in your message helps route it faster.
Yes — pre-sales questions about which tier fits your usage, or which client to pick for your device, are welcome through the same contact form.